Coronavirus Causes Surge in Online Orders for Medicines

As the ongoing global pandemic coronavirus (COVID-19) continues to cause disruption not just to the United Kingdom, but to many other countries around the world, Medical Specialists® Pharmacy would like to say we are thinking of you all and hope everyone is staying as safe as they can during these challenging times.

We at Medical Specialists® have experienced a huge increase in online consultations placed, with many requests noted in particularly for asthma treatment and pain relief medicine.

As so many of you have expressed concern about the possibility of not being able to use our service, we would like to stress that we are still running as usual and nothing has changed in that regard. Should any future governmental action alter this, Medical Specialists® will of course inform patients at the earliest opportunity.

However, rest assure we are currently fully operating. Our online service is particularly crucial more than ever now as many of our patients have understandably expressed serious concerns about a possible enforced self-isolation and struggle to get their regular medicines, or are self-isolating now and cannot leave the house, cannot get an appointment with their doctor, or do not want to physically visit the GP surgery for health concerns.

Medicines such as those for chronic conditions like asthma or rheumatoid arthritis are vital usually anyway, but will be more important now than ever to have to hand and not be in short supply of.

As a reminder, you can place an online consultation from the comfort of your own home and if approved by one of our Prescribers, have your medicine delivered directly to you.

With seemingly mixed messages being portrayed by different bodies and confusion amongst the public, here is a reminder of the official government guidelines in respect of COVID-19:

  • If you have symptoms of coronavirus, you’ll need to stay at home for 7 days.
  • If you live with someone who has symptoms, you’ll need to stay at home for 14 days from the day the first person in the home started having symptoms.

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

You can find crucial guidance on coronavirus (COVID-19) here, which includes travel advice and information on ‘social distancing’; something we should all be adhering to as a way to severely limit social interaction between people in order to reduce the transmission of coronavirus (COVID-19).

Asthma UK has also set out a series of helpful advice for people concerned about the coronavirus. Their guidance is similar to that released by the government.

The charity advises that anyone who has asthma and the symptoms of coronavirus – a new continuous cough and a fever – should do the following:

  • Stay in your home for 7 days if you live on your own, or 14 days if you live with others. Everyone in your household will need to stay in the house for 14 days.
  • You don’t need to contact 111 to tell them you are staying at home.
  • If your COVID-19 symptoms don’t go away after 7 days, or get worse, or you are having difficulty breathing, call 111 for advice, or 999 if you need emergency care. Tell them that you have asthma, and if your asthma symptoms are getting worse.

Medical Specialists® would finally like to say thank you for being loyal and dedicated patients through the good times. We hope to repay that through these difficult times through our patient-focused service, but we may need your patience.

As you may know, we use the Royal Mail Special Delivery Before 1pm service, whereby parcels should arrive the next day.

However, Royal Mail have warned that during these unprecedented times, with all businesses effected, “We may not be able to meet the customer promise of guaranteed next day delivery in all locations, at all times of the Special Delivery by 1pm service.”

Royal Mail will still continue to accept, process and prioritise Special Delivery by 1pm parcels and letters and will still aim to deliver by 1pm or before the end of day, but there could be a day or so delay to deliveries.

So we want all patients to know, we will do our best to make sure all medication goes out on time from our Pharmacy, but the final part of delivery is down to Royal Mail.

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