Medical Specialists® Pharmacy realise that people may have some concerns when choosing where to safely buy medicines online. However, you should find the answer to your question(s) below within our Frequently Asked Questions (FAQs) area.

For example, if you want to know more about how to place an online consultation, payment, or how we deliver your medication, you will likely find this information in the FAQs.

If you have a question that is not listed below then feel free to email us at info@medical-specialists.co.uk and a member of our Patient Support Team will get back to you in a timely manner



What are the benefits of using online pharmacy such as Medical Specialists®?
Do I need to be a certain age to order?
Who are LexisNexis?
Is ordering online safe / secure?
Will you pass-on any of my details to a third party?
Can I order by telephone, post or fax?
What if my order is placed over the weekend?
Who checks my online consultation and issues the private prescription?
If my order is approved, when will it be dispatched?
What if my order isn't approved by the prescriber / pharmacist?
In which currency can I pay?
When will my card be debited?
What name will show on my bank statement after payment?
Why has my card declined / payment failed?
Can I pay over the phone or by email
Are there any delivery charges?
What if the delivery address is different from the card holder's address?
Can you deliver to a different address than the stored primary address in my account?
How are the items packaged / delivered?
Do you deliver to P.O. Boxes?
Will I have to sign for the delivery?
Can I track my delivery?
What is Royal Mail Local Collect?
Will I have to pay any import taxes or customs duties?
What happens if I am ordering from overseas and my order is confiscated at customs?
How do I know the medication is genuine?
Will the items I ordered match exactly to those pictured on your website?
Will the products I order include any instructions for use?
What is my medication’s expiry date?
What happens if I get a side-effect?
If I am not happy with the way a complaint has been dealt with
Additional Notes:
How It Works
Three easy steps
1. Select treatment

Relax and at your own convenience, hassle-free, choose your medication on any device from anywhere.

2. Complete online consultation

Confidentiality assured as our prescribers check your form, and a safe and secure checkout is guaranteed.

3. Next day discrete delivery

Our pharmacists dispense your treatment conveniently to your home or work so you never have to miss a delivery.

Order within
(depending on delivery method) for delivery
More information