At medical-specialists.co.uk we aim to give the highest possible standard of service to all our patients and customers.
If my order is approved, when will it be despatched?
We aim to dispatch/dispense all orders within 24 hours of prescribers approval, on weekdays or on the next working day if placed at the weekend. For next day delivery (UK only), orders must be placed and approved before 3:30pm Mon-Fri and if available, are guaranteed by Royal Mail for delivery on the next working day by 1pm. Obviously, we cannot control the actual time it may take for an order to be delivered, as this will be dependent on the carrier and other circumstances.
***ROYAL MAIL UPDATE REGARDING CORONAVIRUS (COVID-19)***Please note that during these difficult and unprecedented times, Royal Mail have stated: "We may not be able to meet the customer promise of guaranteed next day delivery in all locations, at all times of the Special Delivery by 1pm service.”
United Kingdom (including Northern Ireland) Deliveries
Delivery is FREE for all UK orders over £35.00 in value, except for private prescription orders where there is a charge of £6.95 plus a dispensing fee of £5.00. Delivery includes packing, postage and insurance. We only use completely opaque packaging, with no indication of its contents. It is prohibited to accept returns of prescription medication, therefore we cannot accept returns or give refunds unless faulty or sent incorrectly. Please be sure that the medication you order is what you actually want or need by discussing with your own doctor. Under UK law we are only able to dispense prescriptions written by medical practitioners who are registered in the UK.
Please note: We do not deliver to P.O. Boxes. Once despatched, we can send you (providing you supply an email address), a tracking number, so that you can follow the progress of your order. No orders will be despatched or processed until payment is cleared and a prescription is written, if necessary.
All goods, whether prescription or not, are sent by Royal Mail Special Delivery, and require a signature on delivery. The majority of all orders received before 3:30pm are picked and dispatched the same day and will usually be delivered to you within 24 hours (next working day) depending on the delivery service (there may be slight delays to the Isle of Man and the Scottish Islands). Orders for large quantities or special requests may take a little longer.
Please note that deliveries are made to the delivery address you supply to us when you order. Re-dispatch of any returned orders will incur an additional delivery charge of £10.00 to cover postage and packing. If you have any questions regarding delivery times, or to check that an item is in stock, or any other query, you can call our customer service team on 0161 762 9108 or email us at [email protected]
PLEASE NOTE: If you DO NOT pay for this redelivery after a further 90 days, your package will be destroyed. Any fridge item that returns to us will automatically have to be destroyed due to the nature of the item. You will not be entitled to any refund or replacement medication for any medication that has been destroyed.
We are able to supply orders to most countries worldwide (outside UK) for a delivery charge of £10.00, by Royal Mail International Signed For and equivalent international services, and will require a signature on delivery. Delivery includes packing, postage and insurance. We only use completely opaque packaging, with no indication of its contents. An additional charge may be added depending on the weight of your order and the destination. Delivery may take from 3 – 7 working days, depending on the country of destination and the delivery service. Under UK law we are only able to dispense prescriptions written by medical practitioners who are registered in the UK. Please note: We do not deliver to P.O. Boxes.
Due to pharmacy legislation we cannot send prescription medications to Belgium, Italy, Spain, France & Ireland.
Certain individual countries place restrictions on the types of products that may be delivered into them. In instances where your order is seized by customs, Medical Specialists will not be able to offer a refund for orders not delivered under these circumstances. Medical Specialists will also not be responsible for any fees or taxes levied by customs or such like.
- Est.1994, first online Prescribers in 2001
- Now the UK’s first One Stop Online Pharmacy
- Genuine branded medication
- 100% secure online payment
- FREE and discrete delivery*